Q: Where is Farmers to Families located?
A: We represent a community of family farms and family meat processors in Virginia’s Shenandoah Valley, spanning from the Winchester area down south beyond Harrisonburg. We also have a facility in Loudoun county Virginia we use to organize and ship shares of beef and pork.
Q: What breeds are the beef and pork?
A: We are currently selling Black Angus Steers and American Yorkshire Hogs
Q: How is the meat processed and packaged?
A: Our butcher humanely and meticulously harvests ONE animal at a time...So you can be assured your meat is handled with the utmost care and attention when it is being processed and packaged. Once the butcher has precisely cut all of the meat, he individually vacuum seals each piece and labels them accordingly. The meat is then flash frozen to lock in all the flavors. Now your share of livestock is ready to ship directly to you.
Q: How is the meat shipped?
A: Your share of meat is hand packed in coolers that hold approximately 25 pounds of meat. The coolers are topped with dry ice, sealed in a box, and delivered free to your doorstep via UPS ground.
Q: Where do you ship?
A: We are currently serving the entire East Coast, including: AL, CT, DC, DE, FL, GA, IL, IN, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, RI, SC, TN, VA, VT, WV.
Q: Once I place my order how long will it take to receive the meat?
A: In general you will receive your order within 3-10 business days, depending on your location. We pick up our meat from the butcher on Mondays and ship every Tuesday. Once your order is placed you will receive an email confirming your availability. You do not have to be home and no signature is required, but we want to make sure someone will be able to place the meat in the freezer by the end of the night.
Q: How should the meat be stored upon arrival?
A: The meat should be stored in the freezer upon arrival.
Q: My package is delayed, is the meat still good?
A: We want you to be completely satisfied with our meat and your experience with Farmers to Families, so I am sorry that this has happened. Your meat is packed in styrofoam coolers with lots of dry ice, so most likely your meat will arrive in perfect condition. The meat should be mostly frozen and cold to the touch. Please email us at firstname.lastname@example.org with any questions or concerns, and rest assured we will make sure you receive only the highest quality meats in great condition.
Q: My package arrived damaged, what should I do?
A: Please email us at email@example.com as soon as you receive the damaged package and provide pictures if possible so that we can contact UPS. We are always here to help and want to make sure that you receive only the highest quality meats in wonderful condition. If possible, please provide 4 photos of 1) the package (Outside) 2) the tracking or shipping label; 3) the internal packaging materials and 4) the damaged product (if available). These photos are needed for us to submit a claim to UPS.
Q: Can I customize my order?
A: Each order is a share of One animal, so there are limits to what we can customize. Please email us at firstname.lastname@example.org and we will be happy to see how we can best accommodate you.
Q: This is my first experience with uncured bacon, how do I cook it?
A: We are thrilled you are about to taste our delicious uncured bacon. Don’t be worried, you are going to love it and will never go back to the grocery store bacon with nitrates and carcinogens. Please read The Joy of Cooking Bacon to see the step by step instructions.